{"id":693,"date":"2026-04-24T05:38:40","date_gmt":"2026-04-24T05:38:40","guid":{"rendered":"https:\/\/ugem.cxuat.com\/?post_type=help-center&#038;p=693"},"modified":"2026-06-17T09:48:15","modified_gmt":"2026-06-17T09:48:15","slug":"product-guarantee","status":"publish","type":"help-center","link":"https:\/\/ugem.cxuat.com\/fr\/help-center\/product-guarantee\/","title":{"rendered":"Product Guarantee"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"693\" class=\"elementor elementor-693\" data-elementor-post-type=\"help-center\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0536c38 e-flex e-con-boxed e-con e-parent\" data-id=\"0536c38\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58bee13 elementor-widget elementor-widget-heading\" data-id=\"58bee13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cff9c4a e-con-full e-flex e-con e-child\" data-id=\"cff9c4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd7e1f1 text-align-justify elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cd7e1f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><g 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14.4708 12.5722 14.4321L12.0582 14.3547L12.5531 14.3161C12.8196 14.3161 13.3336 14.4901 13.6952 14.7416Z\" fill=\"#7A401A\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.27118 15.7085C7.49074 16.2887 8.08083 17.6426 9.3181 18.1841C10.0034 18.4549 10.0795 18.3969 10.1937 17.3525C10.346 15.9213 9.24196 14.9929 8.27118 15.7085ZM9.85108 16.4435C10.0605 17.0624 9.92722 18.1648 9.66073 18.1648C9.56556 18.1648 9.16582 17.8747 8.78512 17.5265C8.21407 16.985 8.1189 16.7916 8.23311 16.3661C8.44249 15.4958 9.54652 15.5344 9.85108 16.4435Z\" fill=\"#7A401A\"><\/path><\/g><defs><clipPath id=\"clip0_1_1243\"><rect width=\"23\" height=\"23\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Our two-year guarantee ensures your piece is protected against any manufacturing or material defects. While this covers unusual deterioration, please note it does not extend to natural wear and tear, accidental damage, or instances of improper handling. We are committed to the integrity of our work and ensuring your jewellery meets our exacting standards of quality.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><g clip-path=\"url(#clip0_1_1243)\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.0493 0.119962C10.9161 0.177985 10.6877 0.468096 10.5164 0.796888C10.0405 1.74458 10.6877 2.88569 11.7156 2.88569C12.0011 2.88569 11.9821 2.84701 11.6204 2.57624C10.859 2.03469 11.2207 0.951614 12.0582 1.26107C12.477 1.43513 12.7244 1.97667 12.7244 2.76964V3.44657L11.7917 3.33052C10.2879 3.15646 9.24102 3.40789 8.42251 4.12349C7.73725 4.72306 7.68015 4.85844 7.69918 5.72878C7.71822 7.85626 9.96435 9.71297 11.5062 8.88131C12.1914 8.4945 12.0582 8.30109 11.1255 8.30109C10.0976 8.30109 9.35523 7.75955 9.18391 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8.27118 15.7085ZM9.85108 16.4435C10.0605 17.0624 9.92722 18.1648 9.66073 18.1648C9.56556 18.1648 9.16582 17.8747 8.78512 17.5265C8.21407 16.985 8.1189 16.7916 8.23311 16.3661C8.44249 15.4958 9.54652 15.5344 9.85108 16.4435Z\" fill=\"#7A401A\"><\/path><\/g><defs><clipPath id=\"clip0_1_1243\"><rect width=\"23\" height=\"23\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">To initiate a claim under our two-year manufacturer\u2019s guarantee, please contact our concierge team at <a href=\"https:\/\/ugem.cxuat.com\/contact-us\/\" style=\"color:#2B2B2B;display:inline;text-decoration:underline\">customersupport@ugems.co<\/a>. To ensure a swift resolution, kindly include the following details in your correspondence:<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02a1289 e-con-full e-flex e-con e-child\" data-id=\"02a1289\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-550d59c elementor-widget elementor-widget-text-editor\" data-id=\"550d59c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Your order number<\/li><li>A description of the issue you&rsquo;ve encountered<\/li><li>One or more high-resolution images capturing the specific area of concern<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad6f1ed text-align-justify elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget 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Should your piece require attention due to a manufacturing defect within two years, Ugems co. will provide complimentary shipping for the return, inspection, and any necessary repairs to make things right.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-693","help-center","type-help-center","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ugem.cxuat.com\/fr\/wp-json\/wp\/v2\/help-center\/693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ugem.cxuat.com\/fr\/wp-json\/wp\/v2\/help-center"}],"about":[{"href":"https:\/\/ugem.cxuat.com\/fr\/wp-json\/wp\/v2\/types\/help-center"}],"version-history":[{"count":10,"href":"https:\/\/ugem.cxuat.com\/fr\/wp-json\/wp\/v2\/help-center\/693\/revisions"}],"predecessor-version":[{"id":4968,"href":"https:\/\/ugem.cxuat.com\/fr\/wp-json\/wp\/v2\/help-center\/693\/revisions\/4968"}],"wp:attachment":[{"href":"https:\/\/ugem.cxuat.com\/fr\/wp-json\/wp\/v2\/media?parent=693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}